Do you listen carefully to warnings?

Businesses rarely lose customers suddenly or for no reason. Most customers will warn us of their concerns, or send signals of their dissatisfaction, before they leave for another supplier.

The key to keeping your customers is to pay attention to what they are saying. When you receive negative feedback, gripes, or even pointed humor, take the issue seriously. Get personally involved, ask questions, and identify the seriousness of any problems.

Once you are certain that you understand the situation, take appropriate action to address the customer's concerns. Follow up with the customer to make sure that the issue was resolved to his or her complete satisfaction.

Don't wait for the handwriting on the wall. Stop small complaints from growing into big problems. Keep your customers happy and your business will stay on top.

A man will be praised according to his insight, but one of perverse mind will be despised (Proverbs 12:8).

Scripture: Nevertheless, the people refused to listen to the voice of Samuel (1 Samuel 8:19).

 

 

Outline for developing a business plan